Accu-chek Aviva Combo User Manual download pdf (Page 59)

2.6 Unusual Blood Glucose Test Results

If your blood glucose result does not match the way you feel, follow these steps:

Troubleshooting Checks Actions

1. Are the test strips expired? Discard the test strips if they are past the use by date. Repeat

the blood glucose test with an unexpired test strip.

2. Has the cap on the test strip container

always been closed tightly?

Replace the test strips if you think the test strip container was

uncapped for some time and repeat the blood glucose test.

3. Was the test strip used immediately

after it was removed from the test strip

container?

Repeat the blood glucose test with a new test strip.

4. Were the test strips stored in a cool,

dry place?

Repeat the blood glucose test with a properly stored test strip.

5. Did you follow the directions? Read Chapter 2, “Testing Your Blood Glucose” and repeat

the blood glucose test again. Contact Roche if you still have

problems.

6. Are the meter and test strips working

properly?

Perform a control test. See Chapter 3, “Control Testing”.

7. Are you still unsure of the problem? Contact Roche.

After performing a control test and repeating a blood glucose test, if your blood glucose test results still do

not reﬂect the way you feel, contact your healthcare professional immediately.

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Accu-chek Aviva Combo User Manual Page 59